Automatic Generation of FAQ Archives (09266N)
IDA Technology Roadmap 2012
This technology falls in the following categories of Singapore's IDA Infocomm Technology Roadmap 2012:
For more information on this technology contact:
Frequently-Asked-Question (FAQ) lists are usually compiled manually by domain experts at great costs. The maintenance and updating of FAQ lists demands continuous effort. The Web counterpart of FAQs, Community Question Answering (CQA) services, give similar form of content by accumulating large amounts of up-to-date user contributed question and answer items. Nevertheless, it suffers from the problem of information overload and uneven quality of user generated content. This invention automatically generates a hierarchically organized, high-quality CQA excerpt comparable to expertly compiled FAQs through knowledge gathered from Wikipedia and official website pages.
This invention is thus suited to address the weaknesses of standard FAQs (e.g., lack of hierarchy and manual updating) by automatizing the process and drawing from existing crowd contributions.
Technology Readiness Level 5 on the scale by the Ministry of Defence Singapore.
An interactive demo of this technology can be found here.
About the Research Group
Professor Chua Tat-Seng is founding Dean of the School of Computing at NUS and director of the NExT Center, a joint venture between NUS and Tsinghua University with the support of MDA of Singapore. The center focuses on crawling and mining user-generated content in Singapore and China in the areas of location-oriented information, topic-oriented information, application-oriented information and structured information.